Global e-learning at the workplace

Laura Overton

Key challenges

• Lack of knowledge about its potential
• staff reductance to adopt
• lack op implemnetation skills
• Unreliable infrastructure
• poor past experience
• cost
• lack of relevant huigh-quality e-learning
• e-learning too generic
• suppliers hype
• staff ICT skills

The more mature e-learning becomes the bigger the organisational impact, staff impact and the take up by the employees is.

At this time 3% of the companies are novice, 17 % use e-learning sporadic, 40% is in the phase of developing, 28 % has established it and 11 % use an embedded system.

Aligning to need towards delivering impact

You need first define the need, and look at the learner context, the work context ((Managerial) cultural aspects)
Then build out the capability and ensure the engagement
To end with a demonstration value.
Every step have to move in time with the others.

Define the need:

• Decision making: Alignment to key business strategies, indentify the influencers, involve local organisations in decision making.
• Local needs: undertake the differences
• Individual need: local continuing professional development
  

Learner context:

• How important is it to put the training immediately in practice.
• Engage and listen to learners
• Involve them in design and implementation
• Make it much easier (embed links)
• Capture attention with new formats
• Connecting learners (really important, employees want to ask questions as the problems occur and employees want to be connected)

Work context:

• Connect to regional priorities: identify work councils, unions and other local stakeholders who will influence success
• Don't fight technical infrastructures: workarounds to accomodate them
• Working local culture to your advantage

Which tools are used in global organ? Video conferencing, LMS, CMS, virtual classrooms, simple screen simulations and online resources are most common, the use of blogs, wiki's less.

Building capability:

• Collaborative authoring of content
• Ensure that local training divisions are equipped to use the latest tools
• Support & connect
  

Ensuring engagement

• Equip your local heros (system and change)
• Pilots (around simplified systems)
  

Demonstrating value:

• Don't be afraid to ask; use technology to routinely collect feedback
• Don't be afraid to dig deeper.